Common Questions
Everything you need to know about buying from Aura — genuine gear, how the quote process works, and what happens after you order.
Is this a real store, or just a catalog?
We're a real, working retailer — every product in the shop is stock we carry or can source quickly. The only difference from a typical checkout is the last step: instead of paying online immediately, you send us a quote request and we confirm price, availability, and delivery before anything ships.
How does the quote process actually work?
Add whatever you're interested in to your cart and submit it as an inquiry. We'll get back to you on WhatsApp or phone with a confirmed price, current stock status, and delivery timeline — usually within a few hours.
Are your products genuine, with manufacturer warranty?
Yes. Every brand we carry — Bowers & Wilkins, KEF, Denon, Marantz, Klipsch, SVS, Focal, and Sonos — is sold through authorized channels only, with full manufacturer warranty. No grey market, ever.
Do you deliver outside Jaipur?
Yes, we ship pan-India. Delivery cost and timeline depend on the product and destination — we'll confirm both when we quote your order.
Can I get what I buy installed as well?
Yes — installation and calibration are available on top of any purchase, handled by our in-house team. It's optional, not required; plenty of customers just want the gear delivered.
How do I pay once I get a quote?
Once you confirm an order, we'll share payment options — typically UPI or bank transfer. We don't take payment upfront before you've seen and approved the final quote.